Effective date: November 01, 2025

Toolramp GmbH (“Toolramp”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, platform, and services. Although our services are primarily aimed at users in the United Kingdom, Toolramp GmbH is a company registered in Germany and processes personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the EU General Data Protection Regulation (“EU GDPR”).

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Toolramp GmbH is the data controller responsible for your personal data. Our registered office is at Schwanthalerstraße 166, 80339 München, Germany. If you have any questions about this Privacy Policy or how we handle your data, you can contact us at hello@toolramp.com.

We collect personal data that you provide directly to us when you create an account, use our platform, or contact us. This may include your name, email address, phone number, business name, business address, and other information relevant to your use of the platform as a trades business.

We also collect data related to your use of Toolramp, including job details, customer information that you input into the system, invoices, payment information, and communications made through the platform. In addition, we may collect technical data such as your IP address, browser type, device information, and usage data to help us improve our services.

We use your personal data to provide and operate the Toolramp platform, including managing jobs, invoices, scheduling, and payments. We also use your data to communicate with you, provide customer support, and improve our services.

Where relevant, we use your data to process payments and facilitate transactions between you and your customers. We may also use your data to send important service updates, product improvements, and relevant communications about Toolramp.

We do not sell your personal data to third parties.

We process your personal data on the basis of contractual necessity where it is required to provide our services to you. We also process data based on legitimate interests, such as improving our platform, ensuring security, and communicating with users about relevant updates.

Where required, we rely on your consent for specific types of processing, such as certain marketing communications, and you have the right to withdraw that consent at any time.

If you choose to use Toolramp’s payment features, your payment data will be processed securely by third-party payment providers. We do not store full payment card details ourselves. These providers are responsible for handling payment data in accordance with applicable security and compliance standards.

We may share your data with trusted third-party service providers who help us operate our platform, including hosting providers, payment processors, and analytics services. These providers are required to process your data only in accordance with our instructions and applicable data protection laws.

We may also disclose your data where required to comply with legal obligations, enforce our terms, or protect our rights.

As a company based in Germany serving users in the UK, your data may be transferred and processed within the European Economic Area. Where data is transferred outside of the UK, we ensure that appropriate safeguards are in place to protect your personal data in accordance with UK GDPR requirements.

We retain your personal data only for as long as necessary to provide our services and fulfil the purposes outlined in this Privacy Policy. We may also retain certain information where required for legal, regulatory, or accounting purposes.

Under UK GDPR, you have the right to access, correct, or delete your personal data. You also have the right to restrict or object to certain types of processing, and to request the transfer of your data.

If you wish to exercise any of these rights, you can contact us at hello@toolramp.com. We will respond in accordance with applicable data protection laws.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. While no system is completely secure, we continuously work to protect your information and improve our security practices.

We use cookies and similar technologies to improve your experience, analyse usage, and support the functionality of our platform. You can control your cookie preferences through your browser settings.

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page, and where appropriate, we will notify you.