Effective date: June 01, 2026

This Privacy Policy explains how Toolramp GmbH (“Toolramp”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website, apply to become a Toolramp partner, submit an enquiry, use our services, or communicate with us.

Toolramp helps plumbers and electricians get more local jobs, manage enquiries, bookings, quotes, invoices, payments and customer feedback through one partner platform.

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at hello@toolramp.com.

This Privacy Policy applies to plumbers, electricians and trade businesses applying to become Toolramp partners. It also applies to customers who submit enquiries, booking requests or job details through Toolramp, visitors to the Toolramp website, people who contact us by email, phone, online form or other communication channels, and suppliers, contractors or other business contacts.

If you apply to become a Toolramp partner, we may collect your name, business name, email address, phone number, trade type, business location, service areas, availability, operating hours, company information, insurance details, qualification or certification information, and information about your experience, services and customer standards. We may also collect any other information you choose to provide during the application or onboarding process.

If you submit a customer enquiry or booking request, we may collect your name, email address, phone number, property address or job location, job type, job description, preferred appointment time, urgency of the request, photos, notes or supporting information you provide, and communications relating to the enquiry or booking.

Where Toolramp supports the management of a job, quote, invoice or payment, we may collect job details, quote details, invoice details, payment status, payment reference information, customer and partner communications, and feedback or ratings linked to the completed job. We do not usually store full payment card details ourselves. Payments may be processed by third-party payment providers, such as Stripe or another payment infrastructure provider.

When you visit our website, we may collect technical and usage information, including your IP address, device type, browser type, pages visited, referring website or campaign, approximate location, website usage data, and cookie or tracking preferences. We may use cookies and similar technologies for website functionality, analytics, marketing performance and advertising, where permitted by law and your cookie preferences.

If you contact us, we may collect your contact details, the content of your message, call notes or call details, support requests, and records of our communications with you. If we use call handling, call tracking, call recording, transcription, or AI-assisted phone booking tools, we may use this information to manage enquiries, improve service quality and support the booking process.

We use partner application information to assess whether a trade business is suitable to become a Toolramp partner, check trade type, service area, availability and standards, contact applicants about their application, onboard approved partners, and manage our partner network.

We use customer enquiry information to capture customer requests through online forms, phone calls and other channels, understand the job type, location and urgency, match enquiries with relevant plumbers or electricians, help convert enquiries into booked jobs, and support communication between customers and partners.

We use job information to manage bookings, support scheduling, create and send quotes, create and send invoices, request and track payments, collect customer feedback, support customer service, and help resolve disputes where required.

We use website and service information to understand how people use our website and services, improve our partner workflows, monitor website and campaign performance, improve booking conversion and service quality, and test, develop and improve our technology.

We may use personal information to send relevant updates about Toolramp, contact potential partners, respond to enquiries, run local marketing campaigns, measure advertising performance, and personalise or improve website content. Where required by law, we will only send marketing communications or use non-essential tracking technologies with your consent.

We process personal information where we have a lawful basis to do so. In some cases, we process personal information because it is necessary to provide services, manage partner relationships, process bookings, support jobs, issue invoices or manage payments.

We may also process personal information where it is necessary for our legitimate business interests, such as operating Toolramp, managing enquiries, improving our services, preventing fraud, supporting customer service, and growing our partner network, provided those interests are not overridden by your rights.

In some cases, we rely on consent, including for certain marketing activities, cookies, analytics, advertising technologies or other processing where consent is legally required. We may also process personal information where necessary to comply with legal, accounting, tax, regulatory or other legal obligations.

We may share personal information with third parties where necessary to operate Toolramp. This may include sharing customer job details with approved plumbers and electricians where needed to assess, book, quote, complete or manage a customer enquiry or job.

We may also share personal information with payment providers, website hosting providers, CRM, email and communication tools, analytics and advertising platforms, call handling, call tracking or phone booking providers, professional advisers such as accountants, lawyers and insurers, and regulators, authorities or law enforcement where required by law.

When we share customer job details with a relevant plumber or electrician, we do so to help assess, book, quote, complete or manage the requested work. We do not sell personal information.

Some of our service providers may process personal information outside the United Kingdom or European Economic Area. Where this happens, we will take appropriate steps to protect personal information, such as using standard contractual clauses, adequacy decisions, or other legally recognised safeguards where required.

Toolramp may use cookies and similar technologies to run the website, understand website performance, improve user experience and measure marketing campaigns. These technologies may include essential cookies needed for the website to work, analytics cookies to understand website usage, marketing cookies to measure or improve advertising, and preference cookies to remember your settings.

You can manage your cookie preferences through our cookie banner or browser settings. Non-essential cookies will only be used where permitted by law and, where required, after you have given consent.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may vary depending on the type of information and the reason we collected it.

Partner application information may be kept while we assess, onboard or manage partner relationships. Customer enquiry and job information may be kept for service, accounting, customer support and dispute resolution purposes. Invoice and payment records may be kept for tax and accounting requirements. Marketing data may be kept until you unsubscribe or withdraw consent. Website analytics data may be kept for a limited period to understand performance and improve the website.

We may keep certain information for longer where required by law or where needed to establish, exercise or defend legal claims.

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, limited internal permissions, secure service providers and operational procedures designed to protect data.

However, no online service can be guaranteed to be completely secure.

Depending on where you are located and the laws that apply, you may have rights over your personal information. These may include the right to access the personal information we hold about you, correct inaccurate or incomplete information, ask us to delete personal information, restrict how we use personal information, object to certain processing, withdraw consent where we rely on consent, request a copy of your personal information in a portable format, or complain to a data protection authority.

To exercise your rights, contact us at hello@toolramp.com. We may need to verify your identity before responding to a request.

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at hello@toolramp.com.

If you opt out of marketing, we may still send service-related communications, such as messages about partner applications, bookings, payments, invoices, account activity or legal updates.

Toolramp is not intended for children and we do not knowingly collect personal information from children.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party websites.You should read the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. If changes are significant, we may provide additional notice where appropriate.